Opportunity lies in every step of the guest journey - from the first contact to departure. Ensuring that every member of your spa contributes to an end-to-end experience where every touchpoint is considered, crafted and cared for, is critical to your spa's success.
Spa Professional, a comprehensive training program created by Lobster Ink in close collaboration with Resense, teaches the best practice principles every employee needs to know to ensure Guest satisfaction throughout every interaction.
This first-of-its-kind curriculum consists of nine courses, divided into four different Learning Paths to effectively support each role in the spa. Every Learning Path is comprehensive and targeted to ensure your entire team is equipped to deliver superior and consistent Guest experiences that drive commercial value across your portfolio.
Spa associates will also enjoy access to customisable templates, standard operating procedures and other proven best practice resources from global wellness experts, Resense.
"A spa experience is a journey, and every person in the spa is vital to creating and caring for the guest throughout their journey," said Kasha Shillington, CEO Resense Spas.
From therapists to receptionists, attendants, managers and directors - Spa Professional aims to empower each team member with the necessary knowledge and operational tools to genuinely engage with guests, reduce costs and maximise commercial value.
Learn more at lobsterink.com/solution/content/spa
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